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Terms and Conditions

 

All information contained on this site is the exclusive property of Star Facets, LLC dba www.loosediamondexchange.com or its respected owners and cannot be downloaded, copied, distributed or sold without express written consent by Star Facets, LLC. Although Loose Diamond Exchange updates information as received, Loose Diamond Exchange cannot guarantee the accuracy of all the information on the site. Loose Diamond Exchange does not guarantee the creditworthiness or bona fides of the companies listed on the site. Loose Diamond Exchange is not responsible for site discrepancies due to systems failure, Internet connectivity issues, and typographical errors. Use of this site constitutes agreement to these terms. Loose Diamond Exchange cannot be held responsible for errors and omissions on this site and reserves the right to modify and correct errors at any time without notice. We do not honor inaccurate or erroneous prices. Our prices are also subject to change without notice. We may change, update or modify at any time and from time to time without notice and are not held liable or responsible for any such inaccuracies, errors, changes, or updates. Loose Diamond Exchange may in its sole discretion add, delete, or change some or all of its products, prices, and services at any time. Loose Diamond Exchange does attempt to accurately depict the products offered on the site and cannot guarantee that such depiction will be accurate. The products offered on this site may appear smaller or larger than their actual size. Our certified loose diamonds are uniquely produced utilizing only high quality goods. For your knowledge, certified loose diamonds will be accompanied by an independent diamond certification report. All products are guaranteed genuine, natural and authentic so, a Moissanite, Cubic Zirconium or any other synthetic stone ABSOLUTELY CANNOT make it to the customer's hand. Each purchase comes with a 100% satisfaction guarantee. If your item of choice is either out of stock or on back order, we will notify you immediately via email to let you know when that item will be available. We will also refer him/her to another item that matches or is similar to their inquiry, to allow the option of another choice. Some photographs have been enlarged to show details. All software used on this site is the property of Star Facets, LLC or its respected owners and protected by U.S. and international copyright laws. The content and software on this site may be used as a purchasing or selling resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on this site is strictly prohibited.

When using a credit card to purchase your diamond through Loose Diamond Exchange, you, the customer, hereby agreed and consented to the submission of all charges regarding your diamond purchase, authorized by this terms and conditions, to your credit/charge card company for the payment to Loose Diamond Exchange. You acknowledged the fact that you will be liable for all charges relating to your diamond purchase which was made either through Authorize.Net or over the phone directly. You agreed to waive any charge back rights in the event of a dispute. A request for a refund must be submitted via email to Loose Diamond Exchange and a return authorization number (RAN) will be provided.  You have 30 days from the date of delivery to obtain a RAN and return the item to us with the original receipt, box and certificate to process the refund or exchange as stated on www.loosediamondexchange.com. It is understood that the amount charged to the provided credit/charge card may be reflected on the cardholder’s account balance prior to delivery of the diamond purchase. The diamond will be delivered as soon as the funds are cleared which could take approximately 3-5 business days, excluding holidays. You also authorized Loose Diamond Exchange to debit the stated amount for the purchase from your Credit/Charge Card account as payment to your diamond purchase.   

When making a purchase using a credit/charge card with Loose Diamond Exchange, you, the customer, hereby have read and agreed to all the above terms and conditions.

 

Custom Jewelry Services

Disclaimer/Terms and Conditions: A 30-Day return policy does not apply to custom jewelry services. All custom jewelry pieces are neither non-returnable nor non-refundable once fully completed. A non-refundable deposit of 10% of the total dollar amount is due to begin the custom jewelry process. The remaining balance is due once the CAD is completed and approved by the customer. No modifications are accepted once the customer gives the seal of approval as well as after customer receives there special one-of-a-kind custom jewelry. The actual process time to complete the custom jewelry piece may vary due to but not limited to some circumstances. For example, time may vary depending on the piece and also the response time from customers’ feedback. Contact LDX for more details. All rights reserved. 

 

Payment Method

Loose Diamond Exchange gladly accept Visa, MasterCard, American Express via PayPal or Square, and Wire Transfers. We can only ship to confirmed addresses. Cashier checks and money orders will be held until cleared, which will take between 7 -15 business days. Credit Cards are charged once your item of choice is available and ready to begin the process of your transaction. Credit Cards are charged due to expedite the process of your order for immediate delivery. For all diamond/jewelry purchase price exceeding $10,000, the only preferred payment is a wire transfer. No credit card payments are accepted at this current time exceeding $10,000. Loose Diamond Exchange reserves the right to cancel any purchase order without notice at its own discretion. 

International

On International orders, only wire transfers are accepted and orders will be processed on a case by case scenario. If we feel that there might be a security issue, international orders will not be processed. All duties, taxes and or fees are the sole responsibility of the customer. Customer will be responsible for any bank fees resulting from wire transfers, as well as fees incurred during the collection of your item(s). Free shipping does not apply to international orders as well as the 30-day money back guarantee. What applies to international orders is a shipping charge (to be determined at time of purchase) and the standard guidelines within the website; www.loosediamondexchange.com. No refunds are accepted on international orders, all sales final. Loose Diamond Exchange has all rights reserved to not accept any international orders at their discreet. Update: Case by case on international orders.  

Questions about the operation of this site, email Technical Support at
inquiry@loosediamondexchange.com.
© Copyright 2005-2016 Star Facets, LLC. All Rights Reserved.

Updated: Jan. 2015

 
 
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Loose Diamond Exchange has been selling certified loose diamonds to customers throughout the United States for almost a decade. Whether you are looking for a, fair cut diamond, to an, ideal cut diamond, or, near colorless diamond, to, colorless diamond, or a, slightly included diamond, to a, flawless diamond, Loose Diamond Exchange has it for you at an extremely low price compared to your traditional brick and mortar jewelry store. We guarantee that we can offer you a better price for a better diamond and we encourage you to compare, Loose Diamond Exchange, with your local brick and mortar jewelry store. The high quality, certified diamond, that you choose from Loose Diamond Exchange is backed by one of the superb Diamond Grading Laboratories: GIA & AGS. The range of diamond shapes that we sell are:, marquise cut, heart cut, pear cut, emerald cut, asscher cut, oval cut, princess cut, radiant cut, cushion cut, and, round cut diamonds. Give Loose Diamond Exchange a call or simply add the diamond of choice to the shopping cart to purchase from us.
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