Customer Service

Loose Diamond Exchange offers the highest quality diamonds as well as customer service. Our main focus is loose diamonds but we also offer fine diamond jewelry & watches to our confirmed members. If you would like to inquiry additional information about our service, feel free via email at or 877-732-2387.

Our diamond specialists are available during the following hours:
Monday to Friday: 9am to 6pm CT
Saturday: 11am to 1pm CT
Sunday: Emails

Our Service:

Free Shipping
All certified loose diamond orders will be shipped for free and fully insured until destination.

30-Day Return Policy
We want you to be extremely happy with your diamond.

Diamond Appraisals
Every diamond will be accompanied by an appraisal to ensure accurate value.

Natural Colored Diamonds
Fancy color diamonds are available by request, call or email us.

Shopping With Confidence
We are members of the BBB and provide a secure site so that you can shop with confidence.

Beneficial Knowledge
Knowledge is Power. We provide intense education about diamonds, conflict-free information, frequently asked questions and a site map.